Offering Speed and Flexibility, our Sales Automation Tools both Increase Call Volume and Improve Call Quality.
Click to Dial
No more dialing. Click to Dial allows users to make calls by simply clicking on the phone numbers listed in your contacts. Greatly reduce the time it takes your employees to make calls.
Click to Voicemail
Click to Voicemail allows users to leave voicemails with the touch of a button. Once the Leave Voicemail button is pressed, the system hangs up the call and automatically leaves the voicemail. Freeing up users to move on to the next call, while the system leave the message for them. Create multiple voicemail templates to fit almost any scenario and drastically increase the efficiency of your employees.
Click to Email
Click to Email allows users to send emails with the touch of a button, eliminating this repetitive and time consuming function from your employee’s daily routine. Create multiple email templates to fit almost any scenario. Before final send, users are given the chance to edit their email (in case customers require additional information). Auto fill software further enhances the automating process by filling in customer information automatically, for example "Dear [contact name]".
Sleek, Intuitive, and Feature Rich. Our CRM not only catalogues your data, it intelligently organizes it and guides you to the most relevant (and profitable) contact information.
Our CRM is streamlined for ease of use and high efficiency. Access and keep track of a large customer database. All usage activity, such as call logs and voicemails sent, are meticulously recorded for customer management (for sales professionals) and employee tracking (for managers).
Deep Notation System
users are able to take meticulous notes at every customer interaction. Notes are easily accessible and assure that users are well prepared to handle any and all customer needs. Clients can be sorted into specialized categories for easy client management, for example to separate prospects from active clients.
Our To Do Task system lets users create reminders for upcoming events. A separate To Do Task section allows easy viewing of all pending tasks. Also, an alert system notifies users of expiring tasks from both inside the console and (optionally) through email. Color coded reminders are integrated into the main contact/lead pages, signifying if a task is days away or weeks away.
Cloud Based and Fully Remote
Capitalizing on the latest innovations in Cloud Technology and run completely from your web browser. SalesPositive can be accessed with full functionality from anywhere in the world. This makes us perfect for companies who have remote employees, employees with heavy travel schedules, or employees who need to continue working after hours or during weekends when the office is closed. Start working in the office and finish working at home.
Custom Caller ID
Set the outgoing caller ID to whatever number you prefer. This allows users to route calls to the preferred location. Examples include users who are calling from HQ and prefer their calls to show their direct lines or users who are working from home and prefer to show the HQ number as their Caller ID.
Employee Monitoring, Detailed Reports, and fun Motivational Tools. Our Manager’s Toolbox is the best way to get the most out of your employees.
Live Reports and Statistical Reports
Monitor your employees in real time and see if your employees are idle or active on the system. Statistical Reports allow you to create usage statistics to analyze employee activity and performance. Easily review a single employee's reports or compare a group of employees to identify top performers or determine areas (and employees) where improvement is necessary.
Keep detailed call records of all your employees’ conversations. This is the ultimate tool for employee monitoring and training. Also, our accurate recordings can be a great protection from customer liability issues. Manager’s can download and permanently store any recordings as mp3 files.
Call Barge & Monitoring
Call barging enables you to drop in on live calls to speak with both the caller and the agent; or silently monitor agent performance. Call monitoring and call barging can help managers assess and quantify problems with agent work. When an issue occurs, they can intervene and steer the conversation back on track. The end result? More satisfied customers and a more skilled workforce.
Gamification (coming soon)
Easily motivate your sales team through the use of competitions and achievement notifications. Managers are able to create and customize competitions for members of their sales team. Modifications include the length of the competition, competitors, graphical display, bonus sub goals, win conditions, etc.
Powerful Automation and CRM tools (like Incoming Call Lookup, detailed notes, and call recording) make SalesPositive the perfect platform for any Call Center or business.
Incoming Call Database Lookup
Our CRM will match the caller ID of the incoming call to the corresponding lead in the database. The system will also automatically create new leads based off of the caller ID information. This assures that users have quick access to customer information, both saving time and increasing customer satisfaction.
Speed up incoming Call Turnover
No more putting your customer on hold to lookup information or to prepare emails. Our toolset expedites the followup phone calls, voicemails, and emails that incoming call specialist have to make during and after speaking with a customer.
Billing and Customer Service
Spend a lot of time doing billing or making reminder calls to customers, no problem. All the features that help with sales calls can be applied to non sales related calls. Our call automation features and well organized CRM allow users to complete any call related tasks quickly and at the highest quality level. Tools like detailed notes assure staff are well prepared to handle any customer issues and call recording helps to train better employees and protects from customer liability.
Reduce Call Time for non Phone based employees
Employees whose primary duties are not phone based can sometimes lose valuable work time due to heavy phone usage. Our automation software allows these employees to reduce time on the phone and to focus on their primary responsibilities. A perfect example is an office manager who will spend 2 days out of a 5 day work week making billing calls.
No setup costs or installation headaches. We make starting with our software as easy and painless as possible.
We know once you try us, you will stay for a while. So we have no reason to try to lock you in. No contracts, no risk, start today.
No Setup Costs
We are so sure that our customers will love and (once they see increases to productivity and revenue) stay with us for years to come. To help them get started we have no setup costs.
No Phones or Land Lines Required
Our software is a cloud based system that is operated from your web browser and the calls are made through the software using Voice Over IP. Because of this we do not have any interaction with your existing phone system; in fact you don't even need a phone to use us.
No disruption to existing IT systems
Because we are a cloud based system and we run off of your web browser, we do not have to make changes to your current IT system. All setup is done from our end in about 1 to 3 days, all our customers have to do is log in. We even import your database from your existing CRM or call list, so there is never any downtime on your end.